Buyer FAQs

Yes, all online bidders will be required to register online a minimum of two working days or 48 hours prior to the commencement of an auction.

To register for a property as an online bidder please follow the below steps:

• Step 1. The agency conducting the Virtual Auction will provide you with a URL where you can register.
• Step 2. From the list of properties available select/tap the property you are interested in.
• Step 3. Within the property, information page select the button “Online Registration”
• Step 4. Complete the required form field and select/tap the “Submit” button.
• Step 5. You will be returned to a confirmation advising you that your form has been successfully submitted.
• Step 6. You will now be required to wait until the selling agent activates your account before you are eligible to log into the Auctions Live Bidders App.

Bidding online is not difficult, please make sure you download the Auctions Live Bidder App prior to the auction commencing and watch the “How to Bid Online” instructional video.

Prior to the commencement of the auction, all prospective buyers will be notified by the selling agent, how the deposit is to be paid should they be successful in purchasing the property.

Be sure to have the deposit money accessible and in your bank account. (banking institutions may have daily transfers limits)

No, this is not possible. Every bid placed online must be confirmed by the bidder before it is submitted to the Auctioneer.

No, you are only required to register as an individual, should you be successful in purchasing the property please be sure to advise the selling agent.

If you forget your password you can always reset it by following the below steps:

• Step 1. Open up the Bidder App
• Step 2. Tap “Forgot password”
• Step 3. You will be redirected to auctionslive.com, from here enter the email address you registered with.
• Step 4. You will be sent an email, tap the link to change your password.
• Step 5. Enter your new password.

You are unable to cancel your account if you have registered to bid for a property; however, you can deactivate your account at any time within your account setting.

Yes, you can download either the iOS or Android app from the App Store or Google Play. You will be automatically emailed links to both apps once you have completed the registration process.

If you are having problems downloading the app please make sure you are connected to the internet and nothing the setting of your devices is prohibiting the download.

No, once the virtual hammer falls it is too late for either party to change their mind.

The length of a virtual auction will depend on the vendor, selling agent and Auctioneer. Virtual auctions can last anywhere from 5 minutes to 30+ days.

Live Virtual Auctions work like a traditional onsite auction; these auctions may include a live stream of the Auctioneer, with all bidding conducted via the Auctions Live Bidder App.

No, this term may not be used by the Auctioneer who may sell the property under the hammer before you even placed a bid.

Auctions Live does not broadcast its clients' auctions on its website; all auction are broadcasted directly on our clients' websites.

A vendor bid is a bid made by the Auctioneer on behalf of the vendor (owner of the property). It's not a bid to buy the property and is used to keep the bidding moving forward.

If an Auctioneer announces “the property is on the market” this means it has reached or exceeded the reserve price set by the vendor and is going to be sold at auction.

No, the reserve price is kept confidential, although maybe disclosed during, or at the conclusion of the auction.

The reserve price is a price stipulated by the vendor as the lowest acceptable price the property can be sold for at auction.

A bidder paddle or bidder Card is provided to registered bidders prior to an auction commencing. Bidder Paddle and Bidder Cards will have a number recorded on them which is used to identify registered bidders.

If you arrive after the auction has started and wish to bid, you will need to find an agent and register. Auctioneers are unable to accept bids until registration has been completed and a bidder number has been issued (if required).

If a property has been sold prior to auction this would mean that an offer had been made on the property pre-auction and accepted by the vendor.

Yes, individuals found to be dummy bidders at an auction may be prosecuted and fined, as can the agent and auctioneer if they were involved in the arrangement.

No, it is up each individual Auctioneer.

No, only one party will be required to register.

Yes, although these must be worked out and confirmed in writing prior to the auction commencing.

If a property has been "passed in” it means that the “reserve price” was not met and therefore the property was not sold at auction.

No, this is not possible.

Each property will have different deposit amounts and payment methods may vary. Please check with the selling agent prior to the commencement of the auction.

Please Note: Deposits may be subject to anti-money laundering regulations and procedures.

Definitely not, each Agency can choose to broadcast live-streamed video footage of an auction via their website.

Definitely, selling agents often welcome pre-auction offers.

Properties that don’t meet reserve are Passed-In.

Due diligence is the examination of every aspect of a property.

Failure to complete the purchase will find the individual in breach of the contract and may see them incur significant penalties, including forfeiting the deposit paid.

Property Settlement is a legal process, it is referred to when ownership passes from the seller to the purchaser and the purchaser pays the balance of the sale price.

A Price Guide is an estimation of price and marketing figure which is used to guide potential buyers as to how much a property could be worth, based on recent sales of comparable properties.

Auctions Live retains the information in your bidder registration profile for a maximum period of 7 years in order to provide it to government third parties if and when requested. The reason why your information is retained is because each State, Territory and Country has different legislation relating to the retaining of bidder registrations. For example, for properties based in NSW, the Office of Fair Trading regularly conducts audits on a real estate agent's sales campaign which requires them to review all bidder registrations. For this reason, we would provide NSW Fair Trading with a list of the bidders and the identification used to verify them prior to registration. It is for this reason only that we retain this information. All of your information is stored safely, securely and in line with our Privacy Policy. Your data will not be shared with any other non-governmental third parties nor used for marketing and research purposes.